Privacy Policy

1. General

This Privacy Policy explains what personal data we collect, how we use it, and the rights available to you as a data subject.

We may update this Privacy Policy from time to time, and any changes will be published on this page. This allows you to stay informed about how we handle your data.

This Privacy Policy does not apply to external websites that may be linked through our website.

2. Collection, Use and Processing of Personal Data

2.1 Data Controller / Contact Details

2.2 General Usage of Website

When you visit our website, we automatically collect certain technical data, such as:

• IP address or device ID
• Browser type and device information
• Pages visited and date/time of visit

This data is collected to:

• Ensure proper website functionality
• Prevent misuse and security risks
• Improve website features and user experience

We store this information only as long as necessary (typically up to 7 days) unless required longer for security or legal reasons.

3. Further Processing of Personal Data

3.1 Enquiry Submission

If you submit an enquiry with us, we collect and store information such as:

• Name, email, mobile number
• Company details (if applicable)
• Billing and shipping addresses
• Order and transaction history

We process this data to provide account features, manage your purchases, and improve customer experience. You may update or delete your account at any time.

3.2 Customer Enquiries

If you contact us via form, email, or phone, we use your data solely to respond to your request. Your details will be stored only as long as needed for this purpose unless legal obligations require longer retention.

3.3 Product Samples, Tests & Raffles

If you participate in product tests, request samples, or enter raffles, we may collect your contact information and address. Data is used only for conducting these activities and is not shared with third parties, except where necessary to deliver products or prizes.

3.4 Webinars & Surveys

If you register for webinars or take part in surveys, your contact data and participation details may be used to provide services, conduct market research, and improve our offerings.

3.5 Counterfeit Product Checks

If you submit a product for authenticity verification, we may request your name, contact details, and product information (e.g., batch number, photos). This data is used only for counterfeit verification and investigation if required.

4. Consent & Withdrawal of Consent

Where we rely on your consent (e.g., newsletters, marketing communication, surveys), you may withdraw it at any time.

Withdrawal does not affect the lawfulness of prior processing. To withdraw consent, contact us at Info@aarishaquachem.com.

5. Cookies & Similar Technologies

We use cookies and similar technologies to:

• Enable website functionality (strictly necessary cookies)
• Improve performance and usability
• Personalize your experience and marketing (only with your consent)

You may manage or withdraw your cookie consent anytime in your browser settings.

6. Your Data Protection Rights

You have the following rights regarding your personal data:

• Right of Access – Request a copy of your data we hold.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data when no longer needed.
• Right to Restriction – Request processing limitations in certain cases.
• Right to Withdraw Consent – Withdraw any consent given earlier.
• Right to Object – Object to processing based on legitimate interest.

To exercise any of these rights, please contact us at Info@aarishaquachem.com.

7. Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of India, under the jurisdiction of the Courts of Delhi, India.